16 Nov, 2015

Are you a Customer of Choice?

2017-09-15T17:14:03-04:00November 16th, 2015|

The Ontario Trucking Association recently completed Operation Upgrade – a six-month campaign to find out how truck drivers are treated at shipping and receiving facilities and measure their level of satisfaction with their carriers’ customers. Click here to read Are you a Customer of Choice? “We asked drivers to speak up about what they were [...]

4 Nov, 2015

Productivity, Profits and Prosperity – Review of Gung Ho Book

2017-09-15T17:14:03-04:00November 4th, 2015|

The following article on success is from KRTS, a company that offers training in the transportation industry, and provides Challenger with top quality drivers. Without a doubt, one of the all-time best books that I've read is Gung Ho by Ken Blanchard and Sheldon Bowles. I have read this book many times and love it [...]

28 Oct, 2015

Through Technology, the Industry is Changing

2017-09-15T17:14:03-04:00October 28th, 2015|

Over the past few years there have been many changes within technology geared towards improvements in fuel consumption and safety. Technology, as it relates to driver safety, has been changing at a fast pace. We have seen everything from e-logs, collision avoidance systems and driver facing cameras – all geared towards improving driver behavior. Most [...]

19 Aug, 2015

A Day in Operations by Shawn Novak

2015-10-29T10:09:29-04:00August 19th, 2015|

I thought I would take a few moments to describe a typical day in operations, and what we spend our time doing here at Challenger. Typically, a morning starts by going through “the numbers” (such as on-time pickup and delivery, total miles run compared to plan, empty miles, productivity per driver and miles per gallon). [...]

5 Aug, 2015

How to Take a Day Off, while on the Road

2015-10-27T13:46:16-04:00August 5th, 2015|

As drivers we all hope that our friends in dispatch can keep us moving so that we can keep the wheels turning and earning money. Yet once in a while, a driver will end up with time-off while still on the road. Sometimes that is a whole day, a weekend, or just a few hours. [...]

3 Jun, 2015

Are you the flower or the weed of your organization?

2017-09-15T17:14:05-04:00June 3rd, 2015|

Recently I was talking to someone about the type of employee they thought they were. This person said they thought they were a good employee overall. They had been with the company for a long time, and did their work to the best of their ability. If they were asked to perform extra tasks or [...]

26 May, 2015

Careful You May Be On Video

2017-09-15T17:14:05-04:00May 26th, 2015|

Video is all around us these days. There are dash cameras on many vehicles, and cameras on every phone. If you go to a concert you will see people watching the concert through their phones, which I find a bit weird. The point is that cameras and video are all around us; even if you [...]

25 May, 2015

Courtesy – Is it a thing of the past?

2017-09-15T17:14:05-04:00May 25th, 2015|

It only takes one long weekend to show the lack of courtesy out on the road these days. I know seeing sunshine is exciting, I get it. It is also the first long weekend of the year and I get that as well. I understand the weather is making people want to be outside more. [...]

5 May, 2015

Want to give good customer service, focus on these three things…

2017-09-15T17:14:05-04:00May 5th, 2015|

As a driver there is a lot to worry about on the road. You are in charge of getting high value freight to customers, being safe on the roadways, and representing the company in a professional way. For most drivers unless they are on a dedicated run they often think of a delivery as a [...]

5 May, 2015

It’s Tax Time, Are You Ready?

2015-10-27T14:25:08-04:00May 5th, 2015|

This dreaded time of year comes up every year the same time and is one of those areas that most people try to avoid. Whether driver or owner operator it is important that you keep on top of your tax obligations so they don't come back and tap you on the back of the head [...]

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